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Accounts Receivable/Dispute Resolution Coordinator

Accounts Receivable/Dispute Resolution Coordinator - Gainesville, GA
Monday - Friday
8am to 5pm (Flexible)
6+ Month Contract
Associate degree or equivalent of 4 years of business experience
Problem solving and analytical skills
Proficiency in Microsoft Office applications (Word, Excel, and Outlook, etc)
Excellent oral and written communication skills
Dependability
Ability
Preferred Qualifications
Attention to detail
Large ERP system knowledge (SAP or JDE preferred)
Accounts Receivable experience
Customer Service experience
This position is responsible for facilitating the research and resolution of dispute cases.
Dispute cases are created through the accounts receivable process as a result of late payments, short payments, deductions and unapplied cash.
The resolution of a dispute requires coordination between the external customer and our internal business partners.
The Dispute Coordinator initiates the resolution of a dispute by contacting external customers to obtain supporting documentation, identifies the root cause and properly codes the dispute.
They work with our internal business partners to research the issue(s), obtain supporting documentation that validates or denies the dispute and resolve the dispute timely.
The resolution of the dispute can result in a credit memo or debit memo to the customer or communication that the deduction is denied and funds need to be paid.
The average value of open disputes per dispute coordinator is in excess of $1myn.
Timely resolution of disputes can have a positive impact on a Business Units' operating working capital.
Key performance metrics are the average days the dispute remains open and identification of root causes and trends to eliminate future disputes.
Accurate coding of disputes allows the Business Unit to identify and focus on improvements for the prevention of future disputes
50% Contact the customer or internal business partner to research and obtain supporting documentation for the dispute.
Determine the root cause and reason for the dispute and work with the customer or internal business partner to resolve the issue that is preventing payment.
Accurately code the reason and root cause of the dispute.

30% Demonstrate ownership of dispute resolution process by performing the tasks and actions within the established timeframes.
Follow-up and communicate with customers and internal business partners to achieve key metrics.
Escalate issues timely to appropriate contacts.

10% Obtain BU authorization for billing adjustments and write-offs.
Clear disputes in ERP by entering credit/debit memos.

10% Collaborate with Accounts Receivable Analyst, Collector, customer, and Business Unit to investigate and analyze solutions to eliminate future disputes.

Candidate must pass background check and drug screen.


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